Returns & Refunds
We want you to love your Ao Goodie Club gifts. As most of our items are custom-made, please review our policy on returns and refunds below.
Standard Returns
If you have purchased a non-personalised item and change your mind, we offer a return for store credit or exchange within 14 days of delivery. Items must be in their original, unused condition with all packaging intact. Please note that return shipping costs are the responsibility of the customer. To start a return for a standard item, please email us with your order number.
Non-Returnable Items
Due to the unique nature of our work, personalised and custom-made items cannot be returned or refunded if you change your mind. We encourage you to double-check all spelling and order details before completing your purchase. A refund or replacement will only be offered if the item is faulty or if an error was made on our part during production.
Your Consumer Rights
Our products and services come with rights under the Australian Consumer Law that cannot be excluded by this policy. If an item is faulty, unsafe, materially different from its description, incorrectly supplied or otherwise fails to meet a consumer guarantee, please contact us. Personalised status does not remove these rights.
How to Report a Problem
Email info@aomiffy.com with your order number, a description of the problem, and clear photographs where practical. Please contact us promptly after discovering an issue so we can assist. Assessment and returns may reasonably need to inspect the item before deciding on the appropriate remedy.