Personalised Item Policy
At Ao Goodie Club, we take great pride in creating personalised gifts and party favours uniquely for you. Because each item is custom-made based on your specific requests, we have established the following guidelines to ensure the best possible outcome for your order.
Checking your details
You are responsible for checking the spelling, capitalisation, quantities and options you submit or approve. If we accurately produce an item using incorrect details supplied or approved by you, this does not by itself make the item faulty. A replacement or alteration may need to be purchased. We will confirm any available options and costs before proceeding. If we make an error or the item does not match the agreed specifications, please contact us so we can assess and resolve it.
Design confirmation
A digital preview or proof is supplied only where included in the listing or agreed in writing. Where approval is requested, production will wait until you approve the design. Please check all details before approving. Requests to alter an approved design may affect the price and production time. Any additional charges require your agreement.
Handmade and 3D-printed characteristics
Depending on the product, small differences in texture, print layers, finish and colour may occur. Screen settings can also affect how colours appear online. These characteristics are not automatically defects. Products must still be of acceptable quality, safe for their intended use and consistent with their description and agreed specifications. Significant defects or differences are not excluded by this policy. We will seek your agreement before making a material substitution to your confirmed design or components.
Changes and cancellations
Please email us as soon as you notice an error or wish to request a change. Before production begins, we will review what changes or cancellation arrangements are possible. Any proposed charge must reflect reasonable costs already incurred specifically for your order and will be explained. Once production has begun, we do not accept change-of-mind cancellations, returns or exchanges for personalised items. Changes may require a new item to be made at an additional agreed cost. These restrictions do not limit any cancellation, refund or other rights you have under applicable consumer law. Contact us at info@aomiffy.com within 2 hours of placement if possible.
Care and safety
Follow the product-specific care instructions, age guidance and safety warnings. Products containing small parts or batteries require particular care. Adult supervision does not replace applicable age restrictions.